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Trust & Safety

Your Safety, Our Priority

Amsakul is built on trust. Here's how we keep the platform safe for everyone — plus what to know for each kind of experience below.

Verified Providers

Every guide and provider is identity-verified (KYC) before they can list on Amsakul.

Secure Payments

Pay through the platform — your money is protected until your booking is honoured.

Real Reviews

Ratings and reviews come only from travellers who actually booked and completed.

24/7 Support

Our team is here around the clock if anything comes up before, during, or after.

Guided Tours & Experiences

How we keep your experiences safe — and how to prepare for the day.

01

Verified Local Guides

  • Every guide's identity is verified (KYC) and their experience is reviewed before it goes live.
  • You can see each guide's profile, languages, experience, and real traveller reviews before you book.
02

Before You Go

  • Check the experience's difficulty level and duration to make sure it suits you and your group.
  • Confirm the meeting point and start time, and arrive a few minutes early.
  • Keep your booking confirmation and your guide's contact details handy.
03

What to Bring

  • Comfortable clothing and sturdy footwear suited to the activity.
  • Water, sun protection (hat, sunscreen), and any personal medication.
  • For desert or mountain trips, pack warm layers — evenings can get cold.
04

During Your Experience

  • Stay with your group and follow your guide's instructions at all times.
  • Respect nature, wildlife, and local customs — ask your guide before wandering off.
  • Never put yourself at risk for a photo; your guide will point out safe spots.
05

Health & Fitness

  • Tell your guide about any medical conditions, allergies, or dietary needs before you start.
  • For active experiences (hiking, camel riding, etc.), make sure the physical level is right for everyone in your party.
06

Emergencies & Support

  • Guides carry emergency contacts and basic first aid for their experiences.
  • In any emergency, contact your guide and our 24/7 support line immediately.
07

Cancellations & Weather

  • You can cancel within the experience's free-cancellation window shown at booking.
  • For your safety, a guide may reschedule or cancel due to weather or conditions — you'll be offered a new date or a full refund.

Renting a Vehicle

Rules and responsibilities for renters and car owners.

Rules Overview
01

Car Pickup

  • The primary renter must personally collect the vehicle at the confirmed pickup address.
  • Additional drivers cannot pick up the car without the primary renter present.
  • The car owner must verify the renter's ID and driver's license number before handing over the keys.
02

Rental Contract

  • A rental contract must be signed at both pickup and return.
  • The contract documents: renter identity, additional drivers, vehicle condition, any existing damage, fuel level, and current mileage.
  • Both parties should keep a copy of the signed contract for their records.
03

Car Information

  • The car listing contains all necessary instructions and vehicle-specific information.
  • Owners should provide tips about parking, fuel type, and any quirks of the vehicle.
  • Renters should read the car description carefully before the pickup.
04

Renter Verification

  • Owners must deny the rental if the renter appears unfit to drive or is not the person who booked.
  • If the renter does not meet minimum age requirements, the owner should refuse handover.
  • Contact our support team immediately if any verification concerns arise.
05

Smoking & Animals

Smoking is strictly prohibited inside the vehicle during the entire rental period.
  • Animals are only allowed with prior written agreement from the car owner.
  • If animals are permitted, the renter must ensure the car is returned clean and free of pet hair.
06

Cancellations

  • Free cancellation is available up to 24 hours before the scheduled pickup.
  • Late cancellations (within 24 hours) may incur a cancellation fee.
  • No-shows are charged the full rental amount unless a valid reason is provided.
07

Vehicle Condition

  • The renter may cancel if the car does not match the listing description upon arrival.
  • The vehicle must be returned in the same condition as received.
  • A cleaning fee will be charged if the car is returned in significantly worse condition.
08

Return Process

  • The return contract must be signed documenting the vehicle's condition at drop-off.
  • All damages — no matter how minor — must be recorded in the return contract.
  • Take photos of the vehicle at return for your own records.
09

Fuel & Mileage

  • Included kilometers are shown in your booking confirmation.
  • The renter is responsible for using the correct fuel type as specified in the listing.
  • The car must be returned with the same fuel level as at pickup.
  • Mileage overages are automatically calculated and charged based on the agreed rate.
10

Damage & Problems

In case of an accident or breakdown, stop the vehicle safely and contact roadside assistance or our support team immediately.
  • All damage must be thoroughly documented with photos and written descriptions.
  • Documentation is essential for insurance claims to be processed correctly.
  • Never attempt to repair the vehicle yourself — contact support first.
11

Fines & Charges

  • Parking fees, traffic fines, toll charges, or similar costs incurred during the rental period are the renter's responsibility.
  • If the owner receives a fine for the rental period, the charge will be forwarded to the renter.
  • Renters should keep all parking and toll receipts during the rental.